[Jared]

Hey guys,

Whats some excuses you've used in order to get a company to send you a replacement?

I know the go-to for me is "no power" but i'm curious to hear from the community.

[Thebear124]

Hey guys,

Whats some excuses you've used in order to get a company to send you a replacement?

I know the go-to for me is "no power" but i'm curious to hear from the community.

Won't charge. No power. Mechanical malfunction. Usually gets it done.

[Shad0wJunkie]

Hey guys,

Whats some excuses you've used in order to get a company to send you a replacement?

I know the go-to for me is "no power" but i'm curious to hear from the community.

I’ve done no power, won’t charge, won’t turn on, and broken item

[Raickz]

But usually with those, you have to send them the product back, no?

[mothered]

There are no hard and fast rules.

It depends on the Item, and the stage of where the SE Is In progress.

[Jared]

There are no hard and fast rules.

It depends on the Item, and the stage of where the SE Is In progress.

Of course it does, just thought of hearing some stories of any interesting excuses the community has used. Probably should have worded my original post better

[tedownyiskinm]

I wanted to probe Razer on their Laptop RMA process so got an image of the laptop with swollen battery from the Razer forum, cut the section out i needed and placed it on a photo i had taken. It actually turned out better than i could of hoped. They later asked for me to disconnect the battery and ship the laptop back. To try and avoid this i said i couldn't disconnect the battery as the connector wouldn't come off. They provided some instructions so i figured i would try and say the connector snapped off the motherboard and managed to again Photoshop what i needed but the result was them still waiting the laptop back. Not surprised as it was £3.4k but i wanted to see what the process would be.

I managed to get new Arctis 5 Chat mix dial and free shipping code from SteelSeries by saying my Dog chewed the cable.

Also Done Razer for a Razer Raiju Controller which i had and during the chat was asked to provide a video of the issue (wouldn't connect or turn on) and needed to think on my feet. Since the controller has a detachable cable i put a small piece of tissue in the controller port, recorded a video of my attaching the cable and of course no connection made. Worked a treat and they sent me the Razer Raiju Ultimate