[DrNoName]

Hey guys i asked the support for replacement. Now they want me to send the product back so they can ship a new one, but i dont own one.
Anyone help please ?

Heres the mail from Zowie:

Kindly follow these essential instructions for sending in your BenQ device to be exchanged by our Authorized service provider; once we will receive the defective unit we will then proceed shipping the replacement.

You will receive within 24 (working) hours an email with UPS link where to retrieve a return UPS label.

Please follow these instructions:
You will receive an UPS label:
From this email address: VSP DATA a.s. pkginfo@UPS.com
Mail subject is: UPS Returns Label Delivery
In the received UPS email please click the link Retrieve Your Shipment Label
Please arrange a collection with UPS using this link Schedule a Collection
This notice tells you that a UPS shipper has sent you an electronic label.
If you have not received the UPS label within 1 day of the RMA being issued, please inform us.

After you have downloaded and printed the label
Please package the device securely with suitable material, and place it in a box to avoid any damage during transport. Please include all manuals, cables and accessories, the device should be returned with all the original accessories that accompanied the device.(When using polystyrene as protection, please place the device in a plastic bag to prevent polystyrene particles entering the device)
Once wrapped, please put UPS label we provided you by email above on the outside of the package containing the defective unit; call UPS directly to arrange for package collection. Upon receipt of the defective devices, we will arrange shipping of the replacement devices to the address you have provided.

BenQ only provides in-warranty repairs for manufacturing faults. If it is determined after diagnosis is made, that the fault you are experience is not considered a manufacturing fault, BenQ reserves the right to charge a repair fee for repair. If this is the case, an invoice will be sent to you and an explanation.

[mothered]

Now they want me to send the product back so they can ship a new one, but i dont own one.

Simply use the box method, and give It the appearance as though It was tampered with during transit.