[mothered]

UPDATE 2: Told them the cables were ruined by the fire and that I ditched the box because I moved out recently, I did say I still have the original remote, i believe that adding that fact might make it more believable and I can probably easily get some pics if needed.

Good approach with the remote.

How did they respond to the above circumstances?

[Turbando]

UPDATE 2: Told them the cables were ruined by the fire and that I ditched the box because I moved out recently, I did say I still have the original remote, i believe that adding that fact might make it more believable and I can probably easily get some pics if needed.

Good approach with the remote.

How did they respond to the above circumstances?

Lets give them a couple hours or a day to get back to me, but this email was sent after she said the supervisors were checking my case.
I also kept telling them how frustrated I was and that I needed it urgently for work.

[mothered]

Lets give them a couple hours or a day to get back to me, but this email was sent after she said the supervisors were checking my case.
I also kept telling them how frustrated I was and that I needed it urgently for work.

Understood, I wasn't aware It was communicated via email.

Keep expressing your frustration In a firm, yet somewhat polite fashion.