[mothered]

I did I did empty box but they sent me a message saying”

I'm sorry to hear your package didn't contain the item you ordered. Don't worry, we've got your back! We'll offer you another item or a refund.  Before we continue, we'll need to open an investigation with the transporter. In order to do this, we'll need the following documents from you within the next 7 days:  - The signed certificates of non-receipt of the product ordered (see attachment) - Photo of one piece of your photo ID - Photos of the package  - A photo of the label on the package with the tracking number visible - Photos taken of the inside/contents of the package (with the product received if any) - A photo or scan of a complaint filed against X for theft (mentioning the package number and order ID). ONLY complaints signed by a police officer are accepted. * You will have to go to a police station for that. . Please give all the details you can and attach the proof of delivery, if possible. Once you've signed the complaint, please send it and the other documents in this conversation.”””

My goodness, do they also want photos of family & friends, the Interior & exterior of your home and the goldfish that died this morning?

On a serious note, tell them to provide a breakdown of how each request will be used to move forward with their Investigation. It must also clearly demonstrate that the Investigation can only proceed when every document, photo etc has been received.