[1davidjames]

I ordered an iPhone 14 from back market and it arrived today with DHL delivering it. Which SE method do you guys recommend because they took a picture & driver has 5 star rating. Either DNA or empty box maybe?

[mothered]

they took a picture

Was the photo taken of the external property or the entryway/doorway of the home?

[1davidjames]

they took a picture

Was the photo taken of the external property or the entryway/doorway of the home?

it was of the entry way with my parent holding the parcel

[mothered]

it was of the entry way with my parent holding the parcel

Is your parent clearly Identified In the photo?

Also, are there any distinct markings that conclusively demonstrate It's your entryway?

[1davidjames]

it was of the entry way with my parent holding the parcel

Is your parent clearly Identified In the photo?

Also, are there any distinct markings that conclusively demonstrate It's your entryway?

no but I did I did empty box but they sent me a message saying”

I'm sorry to hear your package didn't contain the item you ordered. Don't worry, we've got your back! We'll offer you another item or a refund. Before we continue, we'll need to open an investigation with the transporter. In order to do this, we'll need the following documents from you within the next 7 days: - The signed certificates of non-receipt of the product ordered (see attachment) - Photo of one piece of your photo ID - Photos of the package - A photo of the label on the package with the tracking number visible - Photos taken of the inside/contents of the package (with the product received if any) - A photo or scan of a complaint filed against X for theft (mentioning the package number and order ID). ONLY complaints signed by a police officer are accepted. * You will have to go to a police station for that. . Please give all the details you can and attach the proof of delivery, if possible. Once you've signed the complaint, please send it and the other documents in this conversation.”””

[mothered]

I did I did empty box but they sent me a message saying”

I'm sorry to hear your package didn't contain the item you ordered. Don't worry, we've got your back! We'll offer you another item or a refund.  Before we continue, we'll need to open an investigation with the transporter. In order to do this, we'll need the following documents from you within the next 7 days:  - The signed certificates of non-receipt of the product ordered (see attachment) - Photo of one piece of your photo ID - Photos of the package  - A photo of the label on the package with the tracking number visible - Photos taken of the inside/contents of the package (with the product received if any) - A photo or scan of a complaint filed against X for theft (mentioning the package number and order ID). ONLY complaints signed by a police officer are accepted. * You will have to go to a police station for that. . Please give all the details you can and attach the proof of delivery, if possible. Once you've signed the complaint, please send it and the other documents in this conversation.”””

My goodness, do they also want photos of family & friends, the Interior & exterior of your home and the goldfish that died this morning?

On a serious note, tell them to provide a breakdown of how each request will be used to move forward with their Investigation. It must also clearly demonstrate that the Investigation can only proceed when every document, photo etc has been received.

[1davidjames]

I did I did empty box but they sent me a message saying”

I'm sorry to hear your package didn't contain the item you ordered. Don't worry, we've got your back! We'll offer you another item or a refund.  Before we continue, we'll need to open an investigation with the transporter. In order to do this, we'll need the following documents from you within the next 7 days:  - The signed certificates of non-receipt of the product ordered (see attachment) - Photo of one piece of your photo ID - Photos of the package  - A photo of the label on the package with the tracking number visible - Photos taken of the inside/contents of the package (with the product received if any) - A photo or scan of a complaint filed against X for theft (mentioning the package number and order ID). ONLY complaints signed by a police officer are accepted. * You will have to go to a police station for that. . Please give all the details you can and attach the proof of delivery, if possible. Once you've signed the complaint, please send it and the other documents in this conversation.”””

My goodness, do they also want photos of family & friends, the Interior & exterior of your home and the goldfish that died this morning?

On a serious note, tell them to provide a breakdown of how each request will be used to move forward with their Investigation. It must also clearly demonstrate that the Investigation can only proceed when every document, photo etc has been received.

Sorry for the late reply, but they called me a few days ago explaining why things were necessary. But should I actually do everything such a Going to a police station to file a police report and etc

[Rave0x]

I ordered an iPhone 14 from back market and it arrived today with DHL delivering it. Which SE method do you guys recommend because they took a picture & driver has 5 star rating. Either DNA or empty box maybe?

Sorry for the late message. Didn't you think of FTID'ing them?
I know that mothred won't support this, but i've seen vouches with this method on Backmarket. What are your reasons to prefer EB?

[1davidjames]

I ordered an iPhone 14 from back market and it arrived today with DHL delivering it. Which SE method do you guys recommend because they took a picture & driver has 5 star rating. Either DNA or empty box maybe?

Sorry for the late message. Didn't you think of FTID'ing them?
I know that mothred won't support this, but i've seen vouches with this method on Backmarket. What are your reasons to prefer EB?

It’s fine but My friend just recommended it to be because it worked for someone he knows so i just tried it aswell. Don’t really know how to do FTID mostly as in the photoshopping aspect of it

[Rave0x]

I ordered an iPhone 14 from back market and it arrived today with DHL delivering it. Which SE method do you guys recommend because they took a picture & driver has 5 star rating. Either DNA or empty box maybe?

Sorry for the late message. Didn't you think of FTID'ing them?
I know that mothred won't support this, but i've seen vouches with this method on Backmarket. What are your reasons to prefer EB?

It’s fine but My friend just recommended it to be because it worked for someone he knows so i just tried it aswell. Don’t really know how to do FTID mostly as in the photoshopping aspect of it

Fair enough I understand your point.
You can use a boxer services so you don't have anything to do besides the SE afterwards. It'll cost you smth like $40ish