RE: Asus se 05-24-2022, 06:47 AM
#9
(05-23-2022, 03:39 AM)mothered Wrote:(05-23-2022, 02:52 AM)Itree1986 Wrote: ok i requested the report and i will update as soon as possiblePlease do.
We have received an package with only styrofoam inside. There was no product received with the package. Supporting this is the weight of the package that FedEx has scanned when the package was dropped off. The package could not have included the notebook as the notebook weight itself, without packaging, is heavier than the package that was scanned by FedEx. Since we have not received the physical unit and there's no indication that the notebook was shipped to us, we will not provide any further assistance.
We recommend that you work with FedEx if you believe they had made an error with the weight. Thank you for your understanding.
this was their response. it was 1lb short i believe when they finally weighed it and scanned it in


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