[mothered]

Does the one time exception matter what methods used? Can I just sign into an account and claim DNA when an order arrives and they wont investigate?

As stated by @Nabeshin, do not use the DNA with Apple - they tend to release themselves from lability, and ask to deal directly with the carrier.

Just to make It clear, a one-time exception can be offered while the claim Is being assessed and an exclusion will apply. For Instance, If the product required a return but for one reason or another, you couldn't fulfil their request, they'll offer the one-time exception and not expect the return.

So it should be possible to buy an iphone, return it any reason and then FTID them?

The one-time exception should be requested when you're not able to meet their requirements, as with the example In my previous post - cannot return the Item.

[azizouma]

As stated by @Nabeshin, do not use the DNA with Apple - they tend to release themselves from lability, and ask to deal directly with the carrier.

Just to make It clear, a one-time exception can be offered while the claim Is being assessed and an exclusion will apply. For Instance, If the product required a return but for one reason or another, you couldn't fulfil their request, they'll offer the one-time exception and not expect the return.

So it should be possible to buy an iphone, return it any reason and then FTID them?

The one-time exception should be requested when you're not able to meet their requirements, as with the example In my previous post - cannot return the Item.

So would it be possible to use it to avoid meeting the requirement of providing a police report to them if asked ?

[mothered]

So would it be possible to use it to avoid meeting the requirement of providing a police report to them if asked ?

It cannot be used to circumvent a PR - the report Is an Integral/essential part of the claim, whereas the exception allows exclusions for requirements that have flexibility.

[Hinolsi]

I'm trying to place an order on apple but they seem to always cancel my order. Not too sure what to do to avoid this

[johnnyboiog88]

I'm trying to place an order on apple but they seem to always cancel my order. Not too sure what to do to avoid this

I have this issue, I think it will likely be a problem with some form of discrepancy with your billing address and shipping address

[Fugayse]

Hey! Saw a reply on a thread talking about Apple one-time exception

What does it mean?

They have for sure stopped the one-time exception now that all these people doing EB claims (including me LOL)) its gonna be 10x harder to get a successful claim if you try right now. earlier this month tho it was insanely easy

[D1919]

I'm trying to place an order on apple but they seem to always cancel my order. Not too sure what to do to avoid this

Are your details matching up throughout your shipping/billing etc? Could be that they’re detecting a fraud claim before it has even started. Have you hit them before?

[mothered]

I'm trying to place an order on apple but they seem to always cancel my order.

What was their reason for the cancellation?

[SLs]

Can confirm EB works well at the moment with a very high success rate. I did this for a watch ~£400 of value. Started the refund process 2 weeks ago, received a refund yesterday. They just request pictures of the empty box and a police report.

how did you get a hard copy of the police report. its what they have been hassling me about. ive said they dont do it so im waiting for their response.

Legitimately. I just contacted my local police dept. who had me fill out an online form through their website. The response from the police was, to put a long story short, "it's not our problem", but after filling out the form they sent me a copy of my responses. The apple rep I spoke to on the phone said it was just so they have "proof that the problem exists", in their own words.

[azizouma]

Does the one time exception matter what methods used? Can I just sign into an account and claim DNA when an order arrives and they wont investigate?

Just to make It clear, a one-time exception can be offered while the claim Is being assessed and an exclusion will apply. For Instance, If the product required a return but for one reason or another, you couldn't fulfil their request, they'll offer the one-time exception and not expect the return.

So lets say I order an iPad and when received I say that it doesn't turn on. Can I ask for the one time exception to not send it back and have the refund anyway ? Maybe by making up an excuse saying that I'm leaving the country for an unknown amount of time and that I didn't take it with me as it was not working at all.