[Smate27]

I have requested that today, only problem being I’ve have to request it via email as I have no phone number for the investigation department

Nevertheless, your request will be attended to.

I tried the generic customer service number but they couldn’t help.

That sounds about right from Apple's CS - not willing to help with a simple call redirection to the relevant department.

So unbelievably I still don’t have a refund and they are denying my claim saying that the package was successfully delivered….

I’ve jumped through every hoop and called and called and called Customer service but it’s always the wrong department to act do anything.

They’ve had a PR all the pictures they ask for multiple times (though regularly say they haven’t received them) really no idea where to go with this now.