[fabrizio89]

tomorrow I’ll pressure them again.

Yes, do exactly that.

After what they've put you through, they deserve to be hammered.

As a backup plan, do you think it’s viable to process a normal return and then use the sealed box method? Replacing the Watch with a knockoff model.
Will that raise extra suspicion

Simply say you've received the same one as a gift.

If It was a legit return, there'd be minimal complications, If any at all.

or their departments don’t communicate between themselves?

Records are stored of every communication and claim.

Whether they refer to previous and/or current details, remains to be seen.

Thanks again

You're welcome.

I am more than tired of this reps.
They’ve replied the exact same with the same wording, failing again to provide me details of what kind of I consistencies they found.
I have urged them, again, to escalate my claim to someone who can provide me details instead of copy-paste replies.
I don’t know what else I can do, to be honest.