[fabrizio89]

Regarding the police report they’re saying it’s not completed

In what respect do they believe It's Incomplete?

They also insist in writing in Spanish when all my communications have been in English (and I keep asking for them to answer me in English)

Be sure to mention this when the claim has been escalated.

Express your frustration at how you've been mistreated.

I have asked them to escalate my claim to someone who can actually look into in and not send me around in circles to the police station.

Good move.

I know it’s their goal to make me lose my mind but it’s starting to be too much.

Remain composed and stay focused.

In a rough translation from Spanish they say: “We have verified the Police Report that you sent us and it has not been validated, we ask you to send us the valid document with visible seals and signatures”

I don’t know what they mean by “validated” since it has two signatures by the police officer, a qr code, a process number and in no place it states it’s not closed.
I think it’s just not one they’re familiar with but that’s not my problem. There’s 3 police forces in my country of residence and you can file this type of complaints in all of them.
I’ll try to keep level-headed but it’s seriously frustrating to deal with this sort of incompetence.