Apple Phone EB SE

xdbvu9eg · 06-08-2022, 05:39 PM

Attempting to EB a phone through Apple. The agent I was connected with asked no questions and held an extremely patronising tone giving an over the top apology describing how appalling the terrible mistake was and speaking in a manner that would suggest they did not see my request as legitimate. I suspect that either awareness of EB SEs has increased, or my account was flagged for prior activity. This may mean a change in Apple's weight cross check policy, but I can't tell at this stage.

The agent has said that they will have to investigate with the courier in order to interview the driver and continue with an investigation. The email requests 6 photos of the box which I have described as untampered, as well as a police report.

I only want to know if I'm I fine to submit a PR with regards to legal repercussions down the line.

For anyone interested, the requested information:

A police report for the missing product, masking any third-party data.
Multiple photos of the shipping box, specifically the outside area that was damaged during transit, and the sealing tape.
Multiple photos of the product you received and its serial number, as well as the retail box and the barcode.

K03NT3S31N · 06-08-2022, 05:46 PM

The PR might only be neccessary to proceed with the claim. The PR only has criminal consequences for you if you make false statements (I don't know to what extent a PR for an obviously not stolen product has consequences if this should come out).

xdbvu9eg · 06-08-2022, 05:51 PM

(06-08-2022, 05:46 PM)K03NT3S31N Wrote: The PR might only be neccessary to proceed with the claim. The PR only has criminal consequences for you if you make false statements (I don't know to what extent a PR for an obviously not stolen product has consequences if this should come out).

I don't think it would be possible to file the PR without some form of false statement.

K03NT3S31N · 06-08-2022, 05:55 PM

(06-08-2022, 05:51 PM)xdbvu9eg Wrote: I don't think it would be possible to file the PR without some form of false statement.

It can. Fill it out with your real data. You can even ask the officer beforehand that it is needed for a company since the package came without it goods. Maybe he can help you how to file the claim correctly.

xdbvu9eg · 06-08-2022, 06:47 PM

(06-08-2022, 05:55 PM)K03NT3S31N Wrote:
(06-08-2022, 05:51 PM)xdbvu9eg Wrote: I don't think it would be possible to file the PR without some form of false statement.

It can. Fill it out with your real data. You can even ask the officer beforehand that it is needed for a company since the package came without it goods. Maybe he can help you how to file the claim correctly.

You were completely correct. I did not realise how little information a police report required.

Piero 88 · 06-08-2022, 10:56 PM

I'd possibly try speaking to someone else first tbh

Itsit · 06-09-2022, 12:30 AM

I don’t know how certain people are having so much success with this. Mine with Apple was appalling. Which country are you based in?

mothered · 06-09-2022, 01:42 AM

Quote:I only want to know if I'm I fine to submit a PR with regards to legal repercussions down the line.

Based on the circumstances you've described, there's no cause for concern.

When the claim Is finalized, the PR will be archived.

K03NT3S31N · 06-09-2022, 08:23 AM

@xdbvu9eg Any updates on your order?

xdbvu9eg · 06-09-2022, 05:07 PM

(06-09-2022, 08:23 AM)K03NT3S31N Wrote: @xdbvu9eg Any updates on your order?

Waiting

(06-09-2022, 12:30 AM)Itsit Wrote: I don’t know how certain people are having so much success with this. Mine with Apple was appalling. Which country are you based in?

UK

Apple Phone EB SE
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