[BigDig101]

Hello guys, I tried to DNA and iPhone 13 Pro Max from apple directly. It was same day delivery with Uber Eats. As soon as it got delivered I hopped on live chat to DNA, after a day's investigation I was declined the refund and got an email saying "We have received an update regarding your inquiry. Our carrier has completed the requested investigation, and no further action will be taken by Apple." I had contacted Apple about it and they had told me that I would have to file a police report.

I've done a couple refunds off of Amazon with 100% success; first time doing Apple I've been declined. I'm not sure what to do now, any pointers would be appreciated.

Thanks!

[mothered]

I tried to DNA and iPhone 13 Pro Max from apple directly.

What type of verification (If any) was required on delivery?

I was declined the refund and got an email saying "We have received an update regarding your inquiry. Our carrier has completed the requested investigation, and no further action will be taken by Apple."

A pretty pathetic response, particularly from an entity that operates on such a large scale. No elaboration whatsoever.

Ask them to provide details of their (Investigation) findings.

I had contacted Apple about it and they had told me that I would have to file a police report.

Why have they requested a PR on a declined claim?

[BigDig101]

What type of verification (If any) was required on delivery?

None, no signature or anything. It was an Uber Eats delivery, and I had told the driver to leave at door.

Ask them to provide details of their (Investigation) findings.

I will do that right now.

Why have they requested a PR on a declined claim?

No idea, they basically told me they can't do anything, the police could help you though.

[Defeat]

What type of verification (If any) was required on delivery?

None, no signature or anything. It was an Uber Eats delivery, and I had told the driver to leave at door.

Ask them to provide details of their (Investigation) findings.

I will do that right now.

Why have they requested a PR on a declined claim?

No idea, they basically told me they can't do anything, the police could help you though.

UberEats delivers Apple products? Lmao where is this?

Can you copy and paste their exact wording? (if it was an email).

[BigDig101]

UberEats delivers Apple products?  Lmao where is this?

Florida, yeah I didn't know it would be Uber, but It was same day delivery so I picked it.

Can you copy and paste their exact wording? (if it was an email).

It was through live chat. I asked "What determined that I could not be helped if I had paid for a product I never received." they said "Well apple did the investigation and the resolution was that they are not able to refund your money or provide you a replacement, sure if you need help you with situation you can contact your local law enforcement and they will be able to start a new investigation, and if they need more information, apple will provide the information necessary". This is literally word by word what they told me.

[Defeat]

UberEats delivers Apple products?  Lmao where is this?

Florida, yeah I didn't know it would be Uber, but It was same day delivery so I picked it.

Can you copy and paste their exact wording? (if it was an email).

It was through live chat. I asked "What determined that I could not be helped if I had paid for a product I never received." they said "Well apple did the investigation and the resolution was that they are not able to refund your money or provide you a replacement, sure if you need help you with situation you can contact your local law enforcement and they will be able to start a new investigation, and if they need more information, apple will provide the information necessary". This is literally word by word what they told me.

Can you give them a call? Like @mothered said, it doesn't really make sense that they'd suggest a PR without an actual solution afterwards.

[BigDig101]

Can you give them a call?  Like @mothered said, it doesn't really make sense that they'd suggest a PR without an actual solution afterwards.

I will try, I never tried calling for refunds, only live chats.

[mothered]

Can you give them a call?  Like @mothered said, it doesn't really make sense that they'd suggest a PR without an actual solution afterwards.

I will try, I never tried calling for refunds, only live chats.

Be sure to ask them to justify their reason to file a PR.

[BigDig101]

Be sure to ask them to justify their reason to file a PR.

They told they contacted, the store, the carrier to make sure all process were done correctly and they told me they don't go into details because their legal team have every detail, which would be used to with the police for a another investigation with a police report.

Not sure what to do now, any pointers?

[BetterThings2]

Just my two cents here. It could possibly be because you instructed them to leave it at your doorstep. So Apple may have declined it since they figure it's on you if you told them where to place it. Still no excuse for them to be so damn vague with their response. Best of luck getting them to re evaluate the claim in your favor.