[Customer]

talked with their support for a while and ended up with the "send in the phone so we can format it for you" deal.

That'll obviously result In loss of data.

It's good news that they're willing to accept the phone- you're halfway to solving the Issue. Now you need to explain the Importance of the data stored, and why It's Imperative that you have access to It. On these grounds, surely they can unlock It for you.

When i called their support line they did everything but help me. since the find my phone remote unlock didn't work they basically said "well you can send it in so we can wipe it for you". i tried everything.

I've reset the phone now. i lost those pictures which kills me but the memories are still there. maybe i can make more. thank you so much for your help it meant a lot - i expected nothing less from you. one of my favorite members.