[SinisterLin]

Do you remember how long the process took?

3 months good luck

I was told to contact the company I “bought” it from. Anything else I can do?

I'm guessing that you used a receipt that had the product you wanted to SE as having been sold under 30 days ago. Because most retailers accept returns within that timeframe, companies will often ask you to contact the store where you bought it from instead.