[mothered]

So I called them back 2 days later trying again and they still said to wait the 5-7 days.

You'll need to wait for them to assess and process your claim.

At this point I’m getting a bit nervous because I’ve called before when it was delivered and sometimes I have got my refund but the rep said they can’t refund it on their end.

but the rep said they can’t refund it on their end.

^ Does this relate to your current claim?