[Shubz786]

Anyone here able to fix a failed refund, item is a Galaxy s10 and had attempted to use the item missing from box method.

[Defeat]

Did they request a police report? What exactly happened?

[mothered]

As stated above, we need more Information.

Of the utmost Importance, Is their response.

[Aceflow]

Similar issue with me, ordered a GPU from Newegg and said the item never arrived. Even had a phone call with UPS and explained I never received it. Now they're asking for a police report to which I don't know how to respond.

Thinking of maybe sending a corrupt PDF and slowly act annoyed about the whole thing. Not sure myself that's a good idea but might be something worth doing, especially if you're in a similar situation

Something to note which is in the other thread

I had someone else help me with the refund but I think he bailed on me so I'm left on my own.

The package was signed by another member at my house

And I live in the UK

[mothered]

Now they're asking for a police report to which I don't know how to respond.

A police report, Is simply part of company protocol to move forward with your claim. File one and await their response.

To avoid hijacking this thread, I kindly suggest creating your own.

[Shubz786]

Similar issue with me, ordered a GPU from Newegg and said the item never arrived. Even had a phone call with UPS and explained I never received it. Now they're asking for a police report to which I don't know how to respond.

Thinking of maybe sending a corrupt PDF and slowly act annoyed about the whole thing. Not sure myself that's a good idea but might be something worth doing, especially if you're in a similar situation

Something to note which is in the other thread

I had someone else help me with the refund but I think he bailed on me so I'm left on my own.

The package was signed by another member at my house

And I live in the UK

Yeah same with me package was signed but I said I received package but was missing one item, don't see the point doing police report waste of time really as will take another month or so.

[Shubz786]

As stated above, we need more Information.

Of the utmost Importance, Is their response.

Here is there response



We have fully investigated this matter, including with the delivery carrier who delivered the package. Based on the outcome of our investigations, we believe the package was delivered to the correct address with the item including the phone. In particular we have considered information from our records, as follows which indicate the item as delivered: - the timed geocode stamp of the delivery location; - information collected at the point of delivery; and - the package weight and reported condition upon delivery. Accordingly, based on our investigations, we won’t be able to provide a replacement or refund for this order at this time. If you think that someone has intercepted your item without your permission, this is a crime, and you may wish to contact your local police authorities to pursue this matter further. To assist, we recommend that you provide a copy of this email to the police to help explain what has happened. We will happily cooperate with the police as part of any investigation. If the issue isn't resolved after contacting local police, please contact us again and include a copy of the police report, crime reference number and details of the station where the incident was reported. Please note: to assist in obtaining a police report, we recommend that you provide a copy of this email to the police to help explain what has happened. We will then validate the report with the local police force in question; for that reason, we are unable to accept reports filed with Action Fraud, as this is a reporting centre, rather than a local police force. Please forward a PDF, JPG or PNG copy of the police report to the following address: uk-deliveryinvestigation@Amazon.co.uk. Please be sure to include key information including: - Name/Rank of the officer - Name of police station - Phone Number of police station - Crime Reference Number As the outcome of our detailed investigation suggests that the item was delivered, unfortunately without any such police report reporting the crime of theft or interception of the item, we are unable to take further action

[mothered]

As stated above, we need more Information.

Of the utmost Importance, Is their response.

Here is there response

As the outcome of our detailed investigation suggests that the item was delivered, unfortunately without any such police report reporting the crime of theft or interception of the item, we are unable to take further action

Why didn't you file a police report?

[Shubz786]

As stated above, we need more Information.

Of the utmost Importance, Is their response.

Here is there response

As the outcome of our detailed investigation suggests that the item was delivered, unfortunately without any such police report reporting the crime of theft or interception of the item, we are unable to take further action

Why didn't you file a police report?

Would it definitely work? And would I have to go into police station or could I just do it over the phone as it would be inconvenient to go to the police station .

[mothered]

Here is there response

As the outcome of our detailed investigation suggests that the item was delivered, unfortunately without any such police report reporting the crime of theft or interception of the item, we are unable to take further action

Why didn't you file a police report?

Would it definitely work? And would I have to go into police station or could I just do it over the phone as it would be inconvenient to go to the police station .

There's no "definite" when SEing.

You'd need to fill out (and sign) a document for a police report.