[mackozdr]

Hello,
i contacted support by phone after i send back iphone on closed account.
Got email like this after few try: Guten Tag,

wir haben unsere Entscheidung, Ihr Konto zu schließen, überprüft und sind zu dem Schluss gekommen, dass sie mit unseren Richtlinien übereinstimmt. Daher bleibt Ihr Konto geschlossen.

Ihr Konto ist direkt mit einem Konto verbunden, das wir geschlossen haben, weil unsere Dienste missbraucht wurden, was einen Verstoß gegen unsere AGB darstellt.
Daher werden wir keine Ersatzlieferung oder Erstattung für den Artikel in dieser Sendung veranlassen.

Wir werden gegebenenfalls nicht auf weitere E-Mails zu dieser Angelegenheit antworten.

Mit freundlichen Grüßen,

Anyone have problem like this?

[larry_]

Can you translate it please

[Rxndxm]

we have reviewed our decision to close your account and found it to be in accordance with our policies. Therefore, your account will remain closed.

Your account is directly linked to an account that we have closed for abuse of our services, in violation of our Terms of Service.
Therefore, we will not arrange for a replacement or refund for the item in this shipment.

We may not respond to further emails regarding this matter.

Kind regards,

======================

They linked you to one of your previous accounts.

You'll never be able to get this refund.

Take the L or charge back

And ask Amazon to delete your account
And delete all other accounts.

[mothered]

Take the L or charge back

Under the circumstances, a chargeback will be declined - there's no evidence to support It.

@mackozdr, be sure to ask them to send back your Item.

[Nabeshin]

Take the L or charge back

Under the circumstances, a chargeback will be declined - there's no evidence to support It.

@mackozdr, be sure to ask them to send back your Item.

Tough luck there, but worth a try, doubt they'll even answer

[mothered]

Take the L or charge back

Under the circumstances, a chargeback will be declined - there's no evidence to support It.

@mackozdr, be sure to ask them to send back your Item.

Tough luck there, but worth a try, doubt they'll even answer

I totally agree.

[Andrea Bags]

we have reviewed our decision to close your account and found it to be in accordance with our policies. Therefore, your account will remain closed.

Your account is directly linked to an account that we have closed for abuse of our services, in violation of our Terms of Service.
Therefore, we will not arrange for a replacement or refund for the item in this shipment.

We may not respond to further emails regarding this matter.

Kind regards,

======================

They linked you to one of your previous accounts.

You'll never be able to get this refund.

Take the L or charge back

And ask Amazon to delete your account
And delete all other accounts.

they won't delete the closed account

[mackozdr]

But after they close my account they give me permission to send item back and they got it i got tracking and all emails where they allow me to return item and said they will refund money for it

[mackozdr]

After few calls got refund today! Never lose a hope guys

[Edisss]

What did you say them at the phone in order them to change their mind?

Additionally to that I had other question, You are living in Germany and speaking German, in order to talk with their consultants, or they speak in English too?

And Congratulations on your refund!