[mothered]

Hasn't came yet. Should be here Tuesday. I plan to do that yes.

Good.

Please keep us updated.

Well they didn’t even ask for sig, just threw it on the step and left. I went through live chat. Unfortunately they are opening an investigation and told me to check back in 3 business days. Am I screwed?

An Investigation Is part of company protocol to move forward with your claim.

They will cross-check with the carrier to determine whether you did In fact receive the Item.
Wait for their response.

[Afterthought]

Good.

Please keep us updated.

Well they didn’t even ask for sig, just threw it on the step and left. I went through live chat. Unfortunately they are opening an investigation and told me to check back in 3 business days. Am I screwed?

An Investigation Is part of company protocol to move forward with your claim.

They will cross-check with the carrier to determine whether you did In fact receive the Item.
Wait for their response.

Sounds good. I’m glad he did not ask for sig.

[mothered]

Well they didn’t even ask for sig, just threw it on the step and left. I went through live chat. Unfortunately they are opening an investigation and told me to check back in 3 business days. Am I screwed?

An Investigation Is part of company protocol to move forward with your claim.

They will cross-check with the carrier to determine whether you did In fact receive the Item.
Wait for their response.

Sounds good. I’m glad he did not ask for sig.

On these grounds, they do not have any way of determining that he "personally" received It.

[Afterthought]

An Investigation Is part of company protocol to move forward with your claim.

They will cross-check with the carrier to determine whether you did In fact receive the Item.
Wait for their response.

Sounds good. I’m glad he did not ask for sig.

On these grounds, they do not have any way of determining that he "personally" received It.

They denied it and said come back with a police report.

The delivery driver marked the package as "Signed by reception" and that he left in in the lobby.
I live at a house, there is no reception or lobby. He left it on my step with no signature.

[Karmador]

Sounds good. I’m glad he did not ask for sig.

On these grounds, they do not have any way of determining that he "personally" received It.

They denied it and said come back with a police report.

The delivery driver marked the package as "Signed by reception" and that he left in in the lobby.
I live at a house, there is no reception or lobby. He left it on my step with no signature.

Tell them that the delivery guy faked the reception and show them a picture of your house entrance with the amazon order in your hand.

[mollynation]

Hasn't came yet. Should be here Tuesday. I plan to do that yes.

Good.

Please keep us updated.

Well they didn’t even ask for sig, just threw it on the step and left. I went through live chat. Unfortunately they are opening an investigation and told me to check back in 3 business days. Am I screwed?

Let them work out the investigation. They have no proof what so ever, that they delivered the TV.
Stick to your plan, and you will get refunded.

[mothered]

Sounds good. I’m glad he did not ask for sig.

On these grounds, they do not have any way of determining that he "personally" received It.

They denied it and said come back with a police report.

The delivery driver marked the package as "Signed by reception" and that he left in in the lobby.
I live at a house, there is no reception or lobby. He left it on my step with no signature.

It wasn't signed & accepted by you though, hence you didn't "personally" receive It.