[Datfacethough]

Allow them to investigate the order. The results of the investigation will decide your future actions so its best to wait. Its standard procedure so I would not sweat it.

I contacted them again and said that I really cannot wait for an investigation, this item is a gift for my son, I simply cannot wait for the investigation as I need the item as soon as possible. Refunded my item. Have pictures if you would like to see.