[Danteraz]

I tried to claim that the order didn't come and I was denied

On what grounds did they decline the claim?

They answered this to me.

"Hello:
I'm sorry to know that you still don't receive your package No. **********  even though the tracking says it's already delivered.
Tracking indicates that the package was delivered using a temporary password.
Temporary password verification adds additional security to your deliveries, as the password is only available in the Ready to Deliver email, sent on the day of delivery. You can also access it in My Orders; to do this, click on "Track package" next to the corresponding order. Delivery will not be completed until the password is shared with the driver. Therefore, we cannot issue a replacement or refund for this order.
I recommend that you contact anyone who might have had access to your temporary password and therefore been able to receive this package for you.
Thank you for your understanding.
We welcome your feedback. Please use the buttons below to vote on your experience today.
Best regards,"


*Pd: The funny thing here is that I did not share the temporary password, but he got it by calling technical support.

@mothered
Well, I made the phone call to Amazon, I had an assistant who was not so attentive, she just told me, the system does not allow me to give you any option, if the OTP was delivered to the delivery people.

At the end of the call I got an email, it was the one I wrote you a moment ago.