[ChrisF94]

Don't give any details you don't need to.
They don't need a tall tale about a roommate taking care of the shipment. That might bite you later if you need to adjust your methodology.

^ This.

This is a tough one...

It's a tough one because they've created It as such.

The equation Is pretty simple - If the OP doesn't receive his Item, they don't receive theirs. Whether they like It or not, that's where the claim currently stands.

I emailed them and explained that there was a mix up, I asked them to send back the incorrect item, they replied with this.

Hello X,

I understand that you've contacted us regarding the order #XXXX

I see, a refund of £1349.99 is already completed on DATE to the Original mode of payment.

We'll continue working hard to ensure that you receive accurate service, minimising the chances of anything like this occurring again. Please contact us again for any queries and we'll be happy to look into it.

You can reply directly to this e-mail, or Customer Service can also be reached by phone, e-mail and chat 24 hours a day, 7 days a week usin​g the link below: http://www.amazon.co.uk/contact-us

Thank you for understanding and I appreciate your patience in this matter.​ ​

I hope this helps. We look forward to seeing you again soon.

[mothered]

I emailed them and explained that there was a mix up, I asked them to send back the incorrect item, they replied with this.

We'll continue working hard to ensure that you receive accurate service, minimising the chances of anything like this occurring again. Please contact us again for any queries and we'll be happy to look into it.

I cannot fathom how they fail to understand a simple Instruction - you've asked for the return of your Item, yet their reply Is completely Irrelevant to your request.

As said, It's "your Item" not theirs, so they must return a product that clearly belongs to you. Remain adamant that they had no right to dispose of It, and you want It returned asap.

[GreatLimbo]

Don't give any details you don't need to.
They don't need a tall tale about a roommate taking care of the shipment. That might bite you later if you need to adjust your methodology.

^ This.

This is a tough one...

It's a tough one because they've created It as such.

The equation Is pretty simple - If the OP doesn't receive his Item, they don't receive theirs. Whether they like It or not, that's where the claim currently stands.

I emailed them and explained that there was a mix up, I asked them to send back the incorrect item, they replied with this.

Hello X,

I understand that you've contacted us regarding the order #XXXX

I see, a refund of £1349.99 is already completed on DATE to the Original mode of payment.

We'll continue working hard to ensure that you receive accurate service, minimising the chances of anything like this occurring again. Please contact us again for any queries and we'll be happy to look into it.

You can reply directly to this e-mail, or Customer Service can also be reached by phone, e-mail and chat 24 hours a day, 7 days a week using the link below: http://www.amazon.co.uk/contact-us

Thank you for understanding and I appreciate your patience in this matter.

I hope this helps. We look forward to seeing you again soon.

That sounds like a win. It seems like they're going to take the loss for the "misunderstanding" as they no longer have your property and already issued you a refund.

Congrats!

I would send a follow up for clarity but try not to seem to pleased. They are suspicious of what you did but they kinda screwed themselves by disposing of your property.

I would just ask again if they are in fact not able to return your property and apologize once more for the mishap.