[Fastera]

I tried as you suggested me, telling them i have covid symptoms and i could not exit from home, they told me that in anyway without the police report thy couldn't proceed, after that i told them about the urgency i had because i had no money and the phone was supposed to be a gift to my mother's birthday wich is next week, and i got the same answer can't proceed without the report

It would seem that at this point you may have to either get a police report or give up on the SE. I am not familiar and would not recommend producing a fake police report as this can lead to even bigger consequences.