[Fastera]

the last SE is from June, one month before the current SE, since then i Have ordered 7 different legit items with an overall value of 90 euros. I think i also told them about it being a gift but they insisted with the police report

Thank you for the information.

What bothers me is why do you need a police report for wrong item received. I don't think I have heard that before as typically those are required when you use DNA. With wrong item received typically you have to send them something back before they can proceed with the claim.