[Tenney]

Just contacted them saying that another item arrived and they’re not willing to instantly refund me. They want the other items back.

Of course they'll request the return of the Incorrect Item. When It's deemed an error on their end, only then will they Issue a refund.

Send a stock Item that's roughly of equal size & weight.

Whenever I clicked my email to print the slip it gave me this option. Whenever I click the View Return code it takes me to the QR code to have a UPS member scan it. Do I have to do this part, or is the refund already processing and I can just move on?
https://gyazo.com/642f80b22fb8895aa87b541fec72960b