[Newtallah]

Hey all,

Today I received my Airpods Pro and Apple Watch Serie 6. I initially wanted to call them tomorrow and use the DNA method.
The problem I am facing right now is if it would work because both products came in a different package (Box).

Last time I SE'd Amazon on this account was in August. I've had some real orders between August and now so I hope that won't be a problem.
I also payed with MasterC.

What is the best option right now and which method will work?

[mothered]

The problem I am facing right now is if it would work because both products came in a different package (Box).

Were they both delivered at the exact same time?

Also, did you sign for the delivery?

[Newtallah]

The problem I am facing right now is if it would work because both products came in a different package (Box).

Were they both delivered at the exact same time?
Yes. they came together

Also, did you sign for the delivery?
No, I haven't had to sign anything

[mothered]

The problem I am facing right now is if it would work because both products came in a different package (Box).

Were they both delivered at the exact same time?
Yes. they came together

Also, did you sign for the delivery?
No, I haven't had to sign anything

Just to clarify things and given you didn't sign for the delivery, was It simply handed to you or left at your doorstep?

[Newtallah]

Were they both delivered at the exact same time?
Yes. they came together

Also, did you sign for the delivery?
No, I haven't had to sign anything

Just to clarify things and given you didn't sign for the delivery, was It simply handed to you or left at your doorstep?
Simply handed over.

I have contacted them a few minutes ago. The employee told me that sometimes they do scan the products as "delivered" at the end of their shift and they will deliver it to me the next day (today).
He will contact DHL and ask where the package is and I have to wait till monday. He says there is a chance your package will be delivered today or in the weekend.
So for me it's a waiting game right now and I will contact them Monday.

[mothered]

Just to clarify things and given you didn't sign for the delivery, was It simply handed to you or left at your doorstep?
Simply handed over.

I have contacted them a few minutes ago. The employee told me that sometimes they do scan the products as "delivered" at the end of their shift and they will deliver it to me the next day (today).
He will contact DHL and ask where the package is and I have to wait till monday. He says there is a chance your package will be delivered today or in the weekend.
So for me it's a waiting game right now and I will contact them Monday.

Understood.

They've opened an Investigation, which Is standard procedure under the circumstances. Please reply when you receive their response.

[dowsnadir]

Keep updating with this SE

[Green314]

I have contacted them a few minutes ago. The employee told me that sometimes they do scan the products as "delivered" at the end of their shift and they will deliver it to me the next day (today).
He will contact DHL and ask where the package is and I have to wait till monday. He says there is a chance your package will be delivered today or in the weekend.
So for me it's a waiting game right now and I will contact them Monday.

Same experience for my last DNA on Amazon.

Probably tomorrow or the next working day the courier will show up to your house with the purpose of talking to you, so be prepared.
If you don't open the door or you make they think nobody is at home they will probably left their phone number inside the mailbox of your house asking you to call them. Either ways simply tell them you didn't received anything, do not talk too much and everything will succeed within 2-7 working days.

[Newtallah]

Just to clarify things and given you didn't sign for the delivery, was It simply handed to you or left at your doorstep?
Simply handed over.

I have contacted them a few minutes ago. The employee told me that sometimes they do scan the products as "delivered" at the end of their shift and they will deliver it to me the next day (today).
He will contact DHL and ask where the package is and I have to wait till monday. He says there is a chance your package will be delivered today or in the weekend.
So for me it's a waiting game right now and I will contact them Monday.

Understood.

They've opened an Investigation, which Is standard procedure under the circumstances. Please reply when you receive their response.
Long story short, I succefully SE'd Amazon. Got my money back. I had called them on the 30th of november to ask them to refund my money as the employee told me I should call them that day. I asked for a refund but the lady on the phone told me I had to wait till the 4th of december because their system couldn't give me a refund yet.

I waited till the 4th of december and called them that day. I had to sign a statement and had to sign the statement (I had to swear that I've never receivede the package via the sign).
After that I had to wait a few hours before I got my refund back and that's it pretty much.
Just wait nicely and don't rush call or contact amazon.

Good luck everyone!

[mothered]

I waited till the 4th of december and called them that day. I had to sign a statement and had to sign the statement (I had to swear that I've never receivede the package via the sign).
After that I had to wait a few hours before I got my refund back and that's it pretty much.
Just wait nicely and don't rush call or contact amazon.

Good work, congrats.

Most Investigations have a successful outcome, and this clearly demonstrates It.