[mothered]

I believe they are fully aware of this and couldn't care less if they could prove you are using the device, because they are in danger of losing a real customer in the event something like this actually happens and they reject the customer's claim.

It's more to the fact that Amazon operates on a very large scale and due to the Influx of orders and claims on a daily basis, they simply don't have the manpower to thoroughly assess each and every claim.

The lack of employee training and keeping up-to-date with management changes, Is also part of the equation.