[bvldxrez]

Guys i need your help.
I'm refunding on amazon the airpods using the empty box method, when i called, they started to ask me info about the account, after the told me that they can refund it after a courier check.

Check out this mail, what i have to do?

Dear X

I'm sorry to hear that the item of your order is missing [order number]. We are checking the case with the courier. We will contact you as soon as the verification is complete.
The maximum time frame for the response is 72 working hours.

Thank you for understanding .

I would like to know your opinion. I invite you to evaluate your experience today using the buttons below.
Answering this short question will help us to improve our service. Your opinion is very important to us.

[TerabyteGuy]

Yeah pretty much you are in, you just gotta wait and follow the instruction don’t push the reps just show you’re confident and that you are legit and after 72hrs they will conclude its carrier fault and refund you

[AllWrappedUp]

Whatever you do don’t change your story, the courier can’t prove that your product weighing x amount of grams was not in the package it wouldn’t have been noticeable. Wait it out and the refund should come.

[mothered]

Check out this mail, what i have to do?

Wait for their reply.

For future reference, do the same with SE's of similar responses.