[pilsnreer]

So I wanted to get a refund on my AirPods so I used the Missing Item method, I also wanted to refund a pair of headphones in that same order. The problem is that the rep started an investigation for the Airpods which is fine, but they aren't taking any action against the headphones I also want refunded. I told them it is defective and I tried doing everything possible to diagnose the issues, and all reps I spoke to said to contact the manufacturer. I can't even return them if I can't SE because they're non-returnable. On Amazon's return page, it says you can get a refund on defective items? Anything you guys can suggest to help me proceed with this SE?