[mothered]

they replied that they consider the case closed and in case I have further questions I can just contact them

Please post their entire message, omitting sensitive details.

[highvalueamazon]

they replied that they consider the case closed and in case I have further questions I can just contact them

Please post their entire message, omitting sensitive details.

@mothered

translating:

"Thank you for your message; your comments and suggestions help us impove the store and offer better service.

We contacted you to better understand the activity on your account and understand how to improve the shopping experience

If you have any questions regards orders or account contact us at @@@@ or using the link below @@@@

We believe this case is resolved and most likely won't respond to further messages about this issue

Amazon customer specialist
amazon.xxx

[mothered]

translating:

"Thank you for your message; your comments and suggestions help us impove the store and offer better service.

We contacted you to better understand the activity on your account and understand how to improve the shopping experience

If you have any questions regards orders or account contact us at @@@@ or using the link below @@@@

We believe this case is resolved

A very poor response.

They haven't stated In what respect It's been resolved.

and most likely won't respond to further messages about this issue

Nonsense.

Their reply Is Inconclusive, hence It must be clarified by asking further questions.
Get In contact again, and tell them to reply In a professional manner with a full explanation of how they've deemed "the case Is resolved".