[mothered]

It even came out of nowhere. I was not even expecting it and boom on a random day they just with me with that. At first I thought it was .fr cause maybe I fucked my refund but no it was .de

Their response Is quite poor - no justification whatsoever.

They need to reference precisely which part of their terms you've violated.

Will CS reply to these kind of things when I email them on cs-reply?

They must elaborate on the terms you've violated - which Is precisely your argument, so use It with every communication.

If CS don't reply, email every other department.