[mothered]

obviously they will have the option to see notes from previous live chats

But do they have the time to do so?

Every communication happens fast and In real time, hence the Influx of questions and concerns may not allow a thorough check of all logs. Emailing on the other hand, Is not an urgent response - they have all the time they need to refer to previous/current records.



Phone calls take place In real time, hence do to