[Captaincant]

Hi,

I just received an email from Amazon stating the following;

We have closed your Amazon account. We took this action because our records show that we closed another account of yours for not meeting the terms of our Conditions of Use agreement. When we close your account for violating the terms of this agreement, you cannot open a new account or use another account to place orders from our store.

I was attempting to DNA an order from them at the time. The package has arrived (the carrier did not get a signature just left it at the door) and I followed up saying it has not arrived. They asked me to wait a few days while they make an investigation and this morning I received the above email.
I had done DNA successfully with another account about a year previous.

Will I still be able to get a refund? How best should I email the Amazon specialist about the refund now that my account is closed?

Thanks

[mothered]

Moved from The Lounge to Social Engineering.

this morning I received the above email.
I had done DNA successfully with another account about a year previous.

They've obviously Identified multi-accounting.

Will I still be able to get a refund?

A refund for what?

[Captaincant]

Ok so they have identified multi accounting-

I was still in the process of attempting to get a refund for the most recent order (which I DNA’d) when they closed the account.

Moved from The Lounge to Social Engineering.

this morning I received the above email.
I had done DNA successfully with another account about a year previous.

They've obviously Identified multi-accounting.

Will I still be able to get a refund?

A refund for what?

---

I should clarify - there was no signature on delivery. When I tried to process a refund it triggered an investigation, from this they have identified multi accounting and closed the account- My only form of contact is through Amazon specialist.
What is the best way to try and get a refund from the ‘DNA’ package, through the amazo. Specialist?

[mothered]

I was still in the process of attempting to get a refund for the most recent order (which I DNA’d) when they closed the account.

You've breached their terms, so given the account on which the Investigation took place Is closed for that very reason, It's unlikely they'll process a refund.

That being said, It won't hurt to call them and ask where your claim stands. Knowing Amazon's lack of common sense, you may get a representative who'll keep the claim active.

[Captaincant]

Great thanks for the advice.