[mothered]

Just received this reply.

As we informed you earlier, we have closed this account. This is because you have consistently asked us to issue refunds for a large number of your orders. While we expect the occasional problem with an order, we cannot continue to issue refunds to you at this rate.

^ This Is the opposite to what you've stated In your opening post as per below.

The last time I received a refund was last year, tried to get a refund yesterday and got this message.

Namely Amazon's reply with this:

we cannot continue to issue refunds to you at this rate.