[MIKEHONCHO]

Received this message today from Amazon

We have closed this account because you have consistently requested refunds for a large number of your orders. While we expect the occasional problem with an order, we cannot continue to issue refunds to you at this rate.

If you had open orders on this account, those orders were canceled when we closed the account.

AMZL confirmed that the shipment you reported lost was delivered to you on July 25, 2021. As a result, we cannot issue a replacement or a refund for this order.

Any digital content that you purchased with this account is still available to you. To access the content, click the “Manage Your Content and Devices” link on the Your Orders menu on Amazon.ca.

If you would like to appeal this decision, please reply to this email to reach an Account Specialist. Our Customer Service team can only confirm that we sent this message and help you with technical issues. They cannot reverse this decision or share more details on this matter.

Account Specialist
Amazon.ca


The last time I received a refund was last year, tried to get a refund yesterday and got this message. By any chance is there a way to reinstate my account or is it a lost cause.

[mothered]

The last time I received a refund was last year, tried to get a refund yesterday and got this message

Stating the obvious, did you contact Amazon explaining the above circumstances?

[MIKEHONCHO]

You’re right, I’ll contact them later today and see how they respond.

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I don’t know if this is of any importance. They state in the email that I “consistently requested refunds for a large number of my orders”, even though my last refund was last year. However, I received 2 refunds this year because of lost shipments that were out of my control. So maybe they are taking this into account as well.

[Roadman]

All I have to say is that Amazon is suspending accounts lately on unprecedented levels. Several of my legit accounts (yes, completely legitimate with no refunds) are getting suspended out of nowhere.

I have tried to appeal but they won't budge. Please keep us updated if they accept your appeal.

[MIKEHONCHO]

All I have to say is that Amazon is suspending accounts lately on unprecedented levels. Several of my legit accounts (yes, completely legitimate with no refunds) are getting suspended out of nowhere.

I have tried to appeal but they won't budge. Please keep us updated if they accept your appeal.

I will, just waiting to see what @mothered has to say.

[mothered]

They state in the email that I “consistently requested refunds for a large number of my orders”

Ask them to provide evidence of each and every refund/request.

[MIKEHONCHO]

They state in the email that I “consistently requested refunds for a large number of my orders”

Ask them to provide evidence of each and every refund/request.

Okay, will do, going to start drafting the email up and see what they say.

[mothered]

They state in the email that I “consistently requested refunds for a large number of my orders”

Ask them to provide evidence of each and every refund/request.

Okay, will do, going to start drafting the email up and see what they say.

Good to read.

It's Improper for Amazon (or any company for that matter) to shoot off an email without any form of justification/clarification, hence their decision must be supported with solid evidence.

[MIKEHONCHO]

Should I just straight up ask them to provide evidence of each refund/request or go into more detail explaining how I had to have two orders refunded in a span of two weeks due to damages incurred during shipping.

[mothered]

Should I just straight up ask them to provide evidence of each refund/request

Precisely.

Also ask them to provide transaction details of each refund.