Amazon Airpod Pros (2nd gen) EB 12-07-2023, 07:00 AM
#1
Ordered 3 small items, 1 of which were the airpods I ordered.
My alt amazon account is 1 year old and has several legit purchases (totaling about $400 in the past year), I haven't previously Se'd on this account so its clean. When I contacted support about the airpods missing from the package, I mentioned that the delivery guy did hand me the box and the box was sealed when I was opening it. I was told to make a PR or support wouldn't reship nor refund. This was a bit annoying already since I'd have to wait a while. I complied, finished the PR (forwarded the exact email of what Amazon wanted to my police department).
Today.
I received the completed PR after requesting the file from my police dept. I send that to Amazon, and amazon support contacts me saying the PR is invalid? I ask them why and they tell me that it's invalid several times. After I've asked many times they finally told me that the officers name in the 1st page looked odd/edited. This was the first representative I talked to. I asked him to escalate it and he said that he can't and he can only transfer me to another person in customer support.
Now I talked to another rep, and they were equally unhelpful.
Finally decide to call Amazon about this, and when I called I'm told that they are very sorry and that they checked the PR and confirmed its invalid using their "System checker" or something. Now mind you I have not edited this or faked this PR, it's real. I kept pushing and the representative finally transferred me to a specialized team. The new guy that spoke to me said he would contact my police department and put me on hold for 10 minutes. After he comes back he says they've confirmed that the PR is invalid and that they can't do anything about it. I told them how is it invalid if I know for a fact that I received this PR from my police department? I even told them I'd forward the exact email sent to me or they could call my police department (which they said they did and I do not believe they did). Later on he says since the report is invalid they can't contact my police department, and can only contact the police department IF the police report is valid which makes no sense. How else would you confirm its a valid PR? After this he told me that the PR also needs to be filed under theft?? I wasn't told this previously which I explained to him. He told me there's nothing that can be done besides redoing the PR.
I don't know what to do, they told me to refile a new PR with my police department.
Just want to make sure this is the only way for me to proceed with this or if I can still push them. (or another option).
My alt amazon account is 1 year old and has several legit purchases (totaling about $400 in the past year), I haven't previously Se'd on this account so its clean. When I contacted support about the airpods missing from the package, I mentioned that the delivery guy did hand me the box and the box was sealed when I was opening it. I was told to make a PR or support wouldn't reship nor refund. This was a bit annoying already since I'd have to wait a while. I complied, finished the PR (forwarded the exact email of what Amazon wanted to my police department).
Today.
I received the completed PR after requesting the file from my police dept. I send that to Amazon, and amazon support contacts me saying the PR is invalid? I ask them why and they tell me that it's invalid several times. After I've asked many times they finally told me that the officers name in the 1st page looked odd/edited. This was the first representative I talked to. I asked him to escalate it and he said that he can't and he can only transfer me to another person in customer support.
Now I talked to another rep, and they were equally unhelpful.
Finally decide to call Amazon about this, and when I called I'm told that they are very sorry and that they checked the PR and confirmed its invalid using their "System checker" or something. Now mind you I have not edited this or faked this PR, it's real. I kept pushing and the representative finally transferred me to a specialized team. The new guy that spoke to me said he would contact my police department and put me on hold for 10 minutes. After he comes back he says they've confirmed that the PR is invalid and that they can't do anything about it. I told them how is it invalid if I know for a fact that I received this PR from my police department? I even told them I'd forward the exact email sent to me or they could call my police department (which they said they did and I do not believe they did). Later on he says since the report is invalid they can't contact my police department, and can only contact the police department IF the police report is valid which makes no sense. How else would you confirm its a valid PR? After this he told me that the PR also needs to be filed under theft?? I wasn't told this previously which I explained to him. He told me there's nothing that can be done besides redoing the PR.
I don't know what to do, they told me to refile a new PR with my police department.
Just want to make sure this is the only way for me to proceed with this or if I can still push them. (or another option).
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