[KingC33]

Hi,

I just wondered, do new amazon accounts have restrictions on them when it comes to making £200-500 orders? As I can usually order small things (£20 an under) on a VCC with no hassle, but they often ask for proof of address for orders over £100.
Anyway to bypass this, obviouslly apart from using GC balance :/.

[mothered]

but they often ask for proof of address for orders over £100

Exactly how are they wording their request for the proof of address?

[KingC33]

but they often ask for proof of address for orders over £100

Exactly how are they wording their request for the proof of address?

Hello,

We would like to speak with you about a recent order on your account. However, the phone number from your billing information is not available, and we could not leave a voicemail for this order.

You will not be able to access your account or place orders with us until we verify your information.

To resolve this issue, please send the information below to our secure fax line:

-- A copy of your statement for your visa ending in **, including the billing address.
-- Your name, phone number, and the email address registered to your Amazon.co.uk account.

You can find our fax number on the Amazon.co.uk Help page:
www.amazon.co.uk/faxrequests

We will convert your fax to a secure electronic image. To protect your information, we restrict access to your payment information to a team of account specialists. We are sorry for any inconvenience this may have caused.

Our Customer Service team can confirm that we sent this email, but they cannot view your fax or share more information about this issue.

You can expect a response from us within 24 hours of sending your fax.

We ask that you not open new accounts because any new order that you place may be delayed.

Sincerely,

Account Specialist
http://www.amazon.co.uk
=========================l


This is the email I received on one account.
This was for my actual CC, but have now switched to a VCC.
It still seems they don't take my orders though.

[mothered]

As I can usually order small things (£20 an under) on a VCC with no hassle, but they often ask for proof of address for orders over £100.

This is the email I received on one account. This was for my actual CC.

This Is a little confusing. You've said the message was only for your CC, but then mentioned they've asked the same for your VCC.
Please clarify.

[KingC33]

As I can usually order small things (£20 an under) on a VCC with no hassle, but they often ask for proof of address for orders over £100.

This is the email I received on one account. This was for my actual CC.

This Is a little confusing. You've said the message was only for your CC, but then mentioned they've asked the same for your VCC.
Please clarify.

So I've used my CC for a few SE's and they probably caught on, hence they want to confirm my address.
I've created a new account with a VCC instead, however they have not dispatched my order or taken my payment, which leads me to believe they will send the same email in the next 24 hours. As that's what happened with the CC order.

I'll update you if they contact me

[mothered]

As I can usually order small things (£20 an under) on a VCC with no hassle, but they often ask for proof of address for orders over £100.

This is the email I received on one account. This was for my actual CC.

This Is a little confusing. You've said the message was only for your CC, but then mentioned they've asked the same for your VCC.
Please clarify.

So I've used my CC for a few SE's and they probably caught on, hence they want to confirm my address.
I've created a new account with a VCC instead, however they have not dispatched my order or taken my payment, which leads me to believe they will send the same email in the next 24 hours. As that's what happened with the CC order.

I'll update you if they contact me

Now It makes sense.

Please do so- keep us updated.

[KingC33]

This Is a little confusing. You've said the message was only for your CC, but then mentioned they've asked the same for your VCC.
Please clarify.

So I've used my CC for a few SE's and they probably caught on, hence they want to confirm my address.
I've created a new account with a VCC instead, however they have not dispatched my order or taken my payment, which leads me to believe they will send the same email in the next 24 hours. As that's what happened with the CC order.

I'll update you if they contact me

Now It makes sense.

Please do so- keep us updated.

Yep, I received the exact same email today for my VCC.
Could this have happened because I put the same phone number, or is it because of the VCC?

It's looking like GC balance might be my only option :/

[mothered]

So I've used my CC for a few SE's and they probably caught on, hence they want to confirm my address.
I've created a new account with a VCC instead, however they have not dispatched my order or taken my payment, which leads me to believe they will send the same email in the next 24 hours. As that's what happened with the CC order.

I'll update you if they contact me

Now It makes sense.

Please do so- keep us updated.

Yep, I received the exact same email today for my VCC.
Could this have happened because I put the same phone number, or is it because of the VCC?

It's looking like GC balance might be my only option :/

It's because there's Identifiable Information linking both accounts that differ between the two.

They need to establish the authenticity of your accounts, hence the request of credentials In their email. Not that It should be your VCC (you can use any payment system you want), but that may be part of the equation.

[KingC33]

I'll try using all brand new details + VPN and different VCC details and then post back the results.

Does an account need a decent purchase history to make large orders, or could you buy a £250 item as your first/second order?

It might be my VCC, in which I'll have to purchase GC balance and deal with the inconvenience.
There's no easy way of converting GC to money again is there?