[moneymaker6660]

I recall they said, "we cross checked with the carrier and he was adamant the airpods were delivered with the earbuds inside.

The carrier will not physically open the box to check It's contents. It's against company protocol to tamper with a sealed package, so what they've told you Is pure nonsense.

The only way Is to cross-check the weight, and compare the Item (net) weight with the gross weight (entire contents).

I know right that's what I was thinking but with it being a fairly new account I didn't dispute there decision. They also got me to sign an affidavit and they still refused me. I might try again from somewhere else.