RE: Account closed, Amazon denying refund. 05-24-2022, 06:53 PM
#16
(05-24-2022, 06:50 PM)Sutfnabor Wrote:Did you respond with the tracking # of the correct item?(05-24-2022, 06:44 PM)Canadian Moose Wrote: Can you copy and paste the email from "Jeff's office"
Hi,
I'm Jake and I am a member of the Amazon Account Services team. Jeff Bezos received your email and I am responding on his behalf.
I've reviewed your e-mail, and I understand you're concerned about your Order: 275-357465-475636.
Your return for the order #275-357465-475636 contained counterfeit item instead of the original Apple iPhone 12 (64 GB) - green.
We cannot issue a refund for this order until we receive the correct item.
We may not respond to further emails about this issue.
Best Regards,
Jake
Escalation Specialist
Amazon.com
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