[0Centurion]

of my TV which is broken, I said that the package got wet, and that I got the electricity

Based on the above, you should've told them that (for safety purposes), you disposed of the TV.

This 1000x times. I SE'd a 55inch TV a day after it arrived. Used the safety hazard method and told them I disposed of it. After 2-3 reps I got my refund. Just for the future , any item where something like a leakage / made of glass / some sort of safety hazard that is immediate , its best to say that you disposed of it out of safety concerns. Bonus points if you can get a female rep and sell her a story that it would have posed a danger to your children.