[Rednaxela1]

The account i'm using has had only one previous order back in January. (legit order). I ordered a pair of headphones and when i contacted them today the first rep said about an investigation and that i would hear back within 24-48 hours. Does this mean no refund or replacement? I tried different reps but the very first one opened up an investigation straight away. I claimed an empty box, or that the main part was missing. I have the instructions or booklet. If they do decide not to refund me, can i send the box back as they think i received it with the main item missing, with a note stating this is what i received and that i want my money back?

I need to act fast with what i do from here. I could always send it back and say somebody took it out the box at my address or something. The box didn't require a signature. He handed it over outside the main door of where i live (Not my actual door)

Any help would be good

Thanks.

[mothered]

An Investigation Is part of company protocol based on the account holder's circumstances at the time.

Simply put, Amazon simply needs to collect all relative Information prior to addressing your claim.

[Rednaxela1]

An Investigation Is part of company protocol based on the account holder's circumstances at the time.

Simply put, Amazon simply needs to collect all relative Information prior to addressing your claim.

Chances of receiving a refund? This account is an Amazon Prime paid account too. I don't know if this would work in my favour in any way? I was tempted earlier to open up a return and return the box with a note inside, i haven't done this yet.

[db8803]

A note inside wont do anything, because they have thousands of returns every day and no one cares about them that much. Sooo, your best game here is to wait for their answer and then do what you've decided.

[Rednaxela1]

A note inside wont do anything, because they have thousands of returns every day and no one cares about them that much. Sooo, your best game here is to wait for their answer and then do what you've decided.

Is it worth creating a return if they don't refund me? Meaning, from the returns option on the item? The only reason i can think that they've done this is because there has only been one purchase on the account, the account is clean though. I don't know if it's worth it. I could start the return now before they even get back to me, but that's very risky. If they don't refund me then i can't even send the product back and say that somebody took it etc.

Chances of a refund/replacement? The item cost just under £300 but also has the weight on it. :/

(Just to be clear, i mean sort a return with just the booklet inside)

[db8803]

Then open another account .

Good luck!

[Rednaxela1]

If they don't refund you, just go ahead with the return, you have a very good chances of success I did the same thing with a 600 euro GPU and i got my refund. Another option, just return the item as it is to avoid any losses. Then open another account and again with something cheaper after getting some experience go  higher.

Good luck!

Thanks. If i don't get banned can i keep opening up accounts under the same name and address? - order some low value items, then order something over £100, get the refund, then open up a new account, rinse and repeat? Or would this not work? Just to clarify you think i should send back the box and the instruction booklet if they don't refund me?

Many thanks again.

[db8803]

Yes, you can open as many accounts as you want, but if you get banned they will ban all connected to your name and CC accounts.

[mothered]

Chances of receiving a refund?

How long Is a piece of string? How deep Is a hole?

There Isn't a definitive answer.

This account is an Amazon Prime paid account too. I don't know if this would work in my favour in any way?

As said, an Investigation Is based on the account holder's circumstances at the time- Irrespective of the nature of the account. Your next course of action will be based on their response, so wait for their reply.

[Rednaxela1]

Thanks, i will just see what they say i guess.