[Rednaxela1]

"I have checked your order. I am assuming that the carrier accidentally scanned the package as delivered. There is a wait date on the order. May I know if it is possible for you to wait until Thursday, 14 November 2019 ,

This is the final deadline we’ve set for the carrier to complete their delivery. If any further issue is occurring after this date means we will help you in the best possible way."

I ordered an expensive memory stick, i said that the memory stick wasn't in the package, then the rep said the above?

[Defeat]

That's pretty standard. Just give them a call/chat on Friday or Thursday night.