[Solater]

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[mothered]

Is it safe for me to just purchase the replacement item to my own address or could they still find out and refuse the refund?

If the order number Is cross-checked, they'll see It was Invoiced to your address, hence associated with your account.

[Solater]

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[mothered]

Is it safe for me to just purchase the replacement item to my own address or could they still find out and refuse the refund?

If the order number Is cross-checked, they'll see It was Invoiced to your address, hence associated with your account.

When do they generally do that? After receiving the replacement item I sent them?

If they decide to take action, It's either done on return scan or during an Investigation.

[Solater]

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[mothered]

I've got the replacement item, however I've made an error and there is a difference of about 350 grams (450 vs 800) between the items. Do you have any ideas on how to increase the weight of the package?

If an Investigation Is opened and the weight Is cross-checked, the difference Is significant enough to decline the claim.

The only thing you can do to Increase the weight In transit, Is add extra packing.

By the way, I know that this is kind of stupid in theory. However I believe that the Amazon workers in my area don't really care enough, so I hope for a successful outcome because of the amazon workers' apathy. I probably shouldn't rely on this, however this is the most convenient option for me.

I wouldn't personally rely on the probability of the worker's Incapacity to handle returns accordingly, but It's your SE and your call.

[Solater]

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[ConcernedCitizen]

I decided to go the safe route and increased the weight of the parcel, in the end there was about 130 grams difference. After 14 days passed and I still didn't hear about the refund, I went on live chat and the rep apologized and told me he escalated the situation.

Two days after, I contacted amazon again, here's where it gets interesting and also weird. After I explained the situation the rep told me to wait a little as he checked if he could manually issue me a refund, and when he did he told me I can't read the chat history again later on and it would be deleted. I also wouldn't receive an email about neither the chat nor the refund. I just received my refund a minute ago. Still no email confirmation though. Anyone know what's up with that?

Somehow you have appealed to their emotions and they valued your refund over their job. Which, considering the climate now at AMZN, I'm not surprised representatives are being a lot more lenient. Congratulations on the successful refund.

[mothered]

he told me I can't read the chat history again later on and it would be deleted. I also wouldn't receive an email about neither the chat nor the refund.

Given he didn't bother to explain himself, It doesn't make any sense.

Records are kept of every conversation/communication - chat, phone and email so there's no reason to decline sending email confirmation on the refund and the chat log. It's probably his first day on the job, or he forgot to take his morning meds.

You've received your refund, so disregard his Incapacity to do his job.